OUR PRINCIPLE
More than a cooperation
sim cargo connects independent freight forwarders into a strong, Europe-wide network. What holds the network together is not loose arrangements, but clearly defined processes, a shared IT platform and a quality standard that every partner upholds. That creates the reliability customers and partners can count on every day.
A network only works if every partner can rely on the same rules.
Standardised processes
Consistent workflows for collection, cross-docking, delivery and billing create reliability across the entire network.
IT and data
A central system platform brings together shipment data, status information and documents for all partners involved.
Quality management
Quality is measured monthly and consistently managed.
Routing and network control
Defined routes and central network control ensure predictable transport paths throughout the system.
Status information
Every transport step is documented and made transparent to the partners involved.
Training
Mandatory annual sessions and ongoing training keep the entire network at the same, current standard.
Partner onboarding
New system partners are integrated in a structured way, from their first shipment through to ongoing operations.
Rulebook
Clear processes for claims with fixed handling deadlines, and an independent arbitration board, ensure fair, fast resolutions.
HOW WE ENSURE QUALITY
Quality is measured monthly and consistently managed
Within the System
Bonus-Malus-System
Delivery quality is evaluated monthly for every receiving depot. Below a 94% delivery rate, a malus applies; from 97%, a bonus applies. This keeps quality more than a promise, it has real consequences, in both directions.
KPI Reporting
Monthly delivery rates and handover scan rates make every depot's performance transparent - for the network center as much as for the partners themselves.
Binding Quality Rules
Clear rules, clear consequences for violations:
- Undelivered service shipments
- Missing POD upload
- Transport hazards
- ADR violations
In Daily Operations
Automatic anomaly alerts
Delays or deviations can be reported automatically by email on request, including order and depot data.
Photo proof for damages
A damaged shipment cannot be processed further in the system until a photo has been uploaded. The prompt comes through the scanner.
Central Claim Manager
Every claim is fully documented from intake to settlement and traceable at any time, including digitally.
Internal Insurance Solution
Your shipments can be comprehensively insured from sender to recipient through our insurance solution without affecting your own carrier liability. This is available for a fixed monthly fee and with a deductible of only €250 per claim.